Out of caution, we are asking you today to immediately stop using and charging your Rechargeable Accessory due to an issue with some of the Rechargeable Accessory’s battery cells.
After receiving an isolated report of a charging issue when using a third-party USB-C cable and a third-party power source, we have identified a quality issue with the third-party battery cell used in the charging accessory.
Our investigation has shown that a battery supplier no longer meets our quality standards and that there is a risk that some battery cells supplied by this supplier may pose a fire risk. As a result, we have immediately disqualified this battery supplier while we are working to find a novel supplier to avoid such issues and maintain our high quality standards.
The issue identified only affects certain battery cells used in the charging case accessory and is not related to the hardware design of the charging case accessory.
Importantly, Humane’s Ai Pin, its battery boosters and charging pad are not affected as the disqualified seller does not supply batteries or any other components of these Humane products and they are unthreatening to continue to apply.
While we know this may be an inconvenience to you, customer safety is our priority at Humane. We design Ai Pin and related accessories with safety in mind, then rigorously test and certify them to applicable U.S. and international safety standards.
Thank you for your understanding and we will provide you with two additional months of free Humane subscription.
You can rest assured that we care about your safety and satisfaction and will provide additional information once our investigation is complete.
Humanitarian Team
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