Microsoft customers are reportedly comparing Copilot’s AI tools to ChatGPT OpenAI – I complaining that Copilot is failing. But Microsoft employees say customers with complaints I just don’t understand how to exploit this tool.
“Every time a customer starts using it, they start comparing it to ChatGPT and asking, ‘Aren’t you guys using the same technology?'” an anonymous Microsoft employee with knowledge of customer feedback told Business Insider.
In November, Microsoft created Microsoft 365 Copilot – the company’s AI assistant for Office applications including World and Excel – available for purchase for companies. Most employees testing the tool before it was widely available used the AI assistant to summarize meetings and highlight and summarize emails, said Colette Stallbaumer, general manager of the future of work at Microsoft.
Employees told Business Insider that Microsoft 365 Copilot, which has reached most customers using Copilot tools, has received mixed reviews, most of them positive. However, some customers using older versions of Microsoft’s suite of business tools experienced this expecting the more advanced Copilot to work with it, and as such have difficulty implementing the tool, leading to unfavorable comparisons with ChatGPT.
Microsoft employees also told Business Insider that some users are also unqualified when writing a prompt: “If you don’t ask the right question, he’ll do his best to give you the right answer and may assume things,” one employee said. To lend a hand with that, Microsoft hired its partner BrainStorm to make training videos for customers on writing prompts on how to exploit Copilot more effectively, one employee told Business Insider. Microsoft did not immediately respond to a request for comment.
In mid-March, Microsoft announced Microsoft Copilot for Security, an “industry-first AI-generating solution” for security and IT professionals trained in “large-scale data and threat intelligence” covering more than 78 trillion security signals sent by Microsoft. company processes on a daily basis. Security analysts reported to be 22% faster with Copilot for Securityand according to an economic study conducted by the company, 7% said that their work is more right thanks to this tool.
After the announcement, Microsoft’s shares reached a level of approx record high of $427.81 in intraday trading.
